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We are currently seeking an energetic individual to work full-time in our London office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry-level position for someone with 2+ years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.
When applying, please ensure you're submitting your CV in English.
Responsibilities include:
- Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
- Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
- Perform on-site analysis, diagnosis,



and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
- Adhere to procedures for logging, reporting and monitoring helpdesk requests
- Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills:
- Must be fluent in the English language
- The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
- Highly self-motivated and with reasoning skills
- Knowledge of Microsoft Windows Desktop Operating Systems (Windows 10 and 11 PRO)
- Knowledge of Mac OS X is desirable
- Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
- Knowledge of basic networking and connectivity - DHCP, DNS, Cabl

📌 Help Desk Support Specialist (Madrid)
🏢 Transperfect
📍 Madrid