Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
Job title Account & Channel Manager
Client scope Enterprise, Mid-Market, SMB
Location Madrid, Spain
Languages Spanish and English – both mandatory
Contract type Full time
1. Context and objectives
TransFollow is a fast-growing SaaS product, owned by Viaservice, that has established itself as the leader in the digitalisation of eCMR and transport waybills across Europe. The company has reached a decisive turning point: product-market fit is firmly established, and our strategic evolution towards full supply‑chain visibility and driver empowerment has been validated by significant contracts with major enterprises.
This role is part of an ambitious commercial strategy aimed at accelerating revenue growth, maximising customer retention and supporting partners in their digital transformation, in full compliance with applicable regulations.
To manage,
retain and grow the existing client portfolio (Enterprise, Mid‑Market, SMB), while actively contributing to revenue growth through upsell and account expansion.
3. Responsibilities and activities
3.1 Account management and onboarding
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- Take ownership of new clients after signature (onboarding) across all segments.
- Ensure a smooth handover from the New Business team to operational account management.
- Drive solution adoption and customer satisfaction during the first months.
- Act as the client’s primary point of contact and trusted advisor.
3.2 Revenue development (Upsell and Expansion)
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- Identify upsell and cross‑sell opportunities within the existing portfolio.
- Negotiate and close amendments, contract extensions and upgrades.
- Drive ARR (Annual Recurring Revenue) growth across the assigned scope.
- Support clients in expanding their usage: new flows, new entities, new products.