- You will influence & contribute to “Building World Largest Technology Led Travel Distribution Network” for a $ 9 Trillion general travel business market.
- We are the emerging leaders in technology led end-to-end travel management, in the B2B space.
- Physical Presence in 47 countries with business in 110 countries.
- We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
- An open & informal start-up environment which cares.
- Responsible for developing employees through coaching, consulting, reviewing quality assurance, conducting one-on-one meetings, and overseeing direct reports performance.
- Manages day-to-day processes and other duties as assigned.
- Ensures that established performance metrics such as SLAs, FRT, CES, and Quality Score are consistently met by managing resources effectively.
- Provides feedback and coaching to Ops Executive.
- Assess and analyse ops agent performance based on a performance management system that measures both metric and service standard goals.




- Proactively coach on upcoming issues or other potential escalation items before they become escalations.
- Ensuring Ops Executive are kept up-to-date and have expert-level knowledge in dealing with agent’s partner.
- Prepare for and conduct weekly team meetings and 1:1 meeting with each direct report.
- Review performance reports with agents by completing quarterly reviews for team member.
- Help drive innovation in refining and improving performance standards and processes.
- Mentor Ops agent in developing their expertise, while providing new opportunities for them to grow their knowledge.
- Look for additional opportunities to increase productivity and job satisfaction among Ops member and teams.
- Provide subject matter expertise for training, curriculum development and performance improvement initiatives.
- Identifies service problems and conducts root cause analysis.
- Assist with the onboarding a

📌 Operations Manager- French/Spanish Native speaker- Spain (España)
🏢 TBO.COM
📍 España