Overview

Puede obtener más detalles sobre la naturaleza de esta vacante y lo que se espera de los solicitantes leyendo la información a continuación.
SupportYourApp is a general Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Responsibilities

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- Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices




- Maintain deep understanding of client solutions and meet KPI
- Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
- Communicate with developers and cross-functional specialists

What you need to succeed

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- Native Finnish-speaker and excellent English communication skills (at least C1 level)
- At least 6 months of live chat support experience, preferably in crypto or financial services
- Basic financial knowledge or payment/banking experience is preferred
- Crypto industry knowledge is a plus
- CRM experience in Salesforce is an advantage
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to have

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- CRM systems expertise

Benefi

📌 (native Finnish) Chat Support Consultant, crypto (Torrevieja)
🏢 SupportYourApp
📍 Torrevieja