WHO WE AREKonecta is a leading innovative global service provider in customer management business processes and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers general revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

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MISSION OF THE ROLEWe are looking for an experienced WFM with native or bilingual French and English proficiency to join our team in Barcelona You will play a crucial role in optimizing workforce efficiency by ensuring accurate planning, resource allocation, and performance monitoring. Your ability to analyze data, anticipate operational needs, and implement effective workforce strategies will directly contribute to service quality, operational performance, and overall business success.
RESPONSIBILITIES
- Preparation of schedules for the operators: taking into account call volumes, agents' skills, and legal and operational constraints.
- Optimization of resource management according to activity forecasts and operational needs.
- Analysis of team performance and adjustment of schedules to maximize efficiency while respecting quality requirements and customer expectations.
- Collaboration with production managers to anticipate activity peaks and adjust resources in real time.
- Deta

📌 Workforce Planning Specialist. (Barcelona)
🏢 Tamarind Intelligence
📍 Barcelona