Who we Are

Consulte la descripción del puesto a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.
At Frontiers, our purpose is simple yet ambitious: to make science open. We believe open science empowers the integral scientific community to accelerate discovery and develop the solutions needed for healthy lives on a healthy planet. We are one of the world's largest and most influential open‑access research publishers. Every article we publish is peer‑reviewed and quality‑certified, ensuring research is accessible to everyone, everywhere. To date, Frontiers research has been viewed over 4 billion times, demonstrating the real‑world impact of science without barriers. Joining Frontiers means being part of a global, mission‑driven organization at the intersection of science, technology, and innovation — working alongside passionate colleagues who care deeply about advancing knowledge for the benefit of society.

About the Role




We're looking for a Customer Intelligence Analyst to join our team and play a central role in how Frontiers delivers customer service. Embedded in our Customer Intelligence team within the Strategy division and working closely with a Customer Experience (CX) Owner, you'll help drive the implementation, improvement, and maintenance of our customer service operations — from managing feedback and product issues to analysing contact data trends and identifying opportunities for change.

At Frontiers, we take an AI‑first approach to customer service, and this role sits at the heart of that strategy. You'll help shape how we use AI and supporting tools to improve the customer experience. If you enjoy working with data, spotting patterns, and turning insight into action, this is a role where you can make a real impact.

Key Responsibilities

-
- Analyze customer service data across all channels and identify trends, recurring issues, and root causes affecting satisfaction.
- Build and maintain d

📌 Customer Intelligence Analyst (Madrid)
🏢 Frontiers
📍 Madrid