Planet Madrid, Community of Madrid, Spain
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Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax‑free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue, and save time. Founded over 35 years ago and with our headquarters in London, we now have more than 2,500 employees across six continents serving customers in more than 120 markets.
Senior Account Manager
Role Overview: We are seeking a seasoned Senior Account Manager to manage and grow relationships with our most strategic hotel customers across the French region. This role is integral to our mission of delivering long‑term value to our clients in the hospitality sector through our cutting‑edge hospitality software solutions.
Who You Are
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- Fluent in French and English
- Strong understanding of hotel operations and hospitality technology
- Customer‑first mindset focused on retention, growth, and strategic partnership
What You Will Do
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- Strategic Account Management: Own and manage relationships with a portfolio of high‑value hotel customers in the CEE region.
- Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement.
- Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams.
- Account Planning: Develop and maintain long‑term account strategies aligned with customer goals and internal business objectives.
- Upsell & Cross‑Sell: Identify and execute on upsell and cross‑sell opportunities by understa
📌 Senior Account Manager (Madrid)
🏢 Planet
📍 Madrid