Customer Service Representative

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Location: Łódź, Poland (remote); Alzira, Spain (on site); Barcelona, Spain (on site); Porto, Portugal (remote); Prague, Czech Republic (on site).

Department: Customer Service

Employment Type: Full-time

Shift: On site

Job Details

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- Position Job Title: Customer Service Representative (CSR)
- Business Group and Business Unit: Amcor Flexibles Europe, Middle East & Africa (AFEMEA)
- Function: Customer Service & Supply Chain
- Sub-Function: Customer Service
- Line Manager’s Job Title: Customer Service Team Leader / Customer Service Manager
- Location: AF Łódź - remote; AF Alzira - on site; AF Barcelona - on site; AF Porto - remote; Prague office - on site
- Contract: 12 months +
- Vacancies: 2

Job Purpose
The Customer Service Representative is the central point of contact between our customers and Amcor, delivering the best possible customer experience. The role requires a customer‑centric mindset, autonomy,



strong self‑organization, and the ability to manage communications with stakeholders at various levels. Continuous improvement is a critical component; the successful candidate will learn and apply new working methods to enhance service delivery.

Job Dimensions & Scope
Internal & External Relationships

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- Plant neighbouring functions: quality, supply chain, planning, logistics, production, finance and more
- Central functions: sales, pricing, commercial, customer service, finance
- External customers

Principal Accountabilities

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- Manage end‑to‑end order management, from order placement through delivery in our Customer Relationship Management and ERP systems
- Work closely with functional areas to monitor customer requirements throughout the order fulfilment process, advising customers and sales of any significant delays and providing alternatives to ensure expectations are met and identify opportunities

📌 Customer Service Representative (Barcelona)
🏢 Amcor
📍 Barcelona