About the Role

¿No sabe con seguridad qué habilidades necesitará para esta ocasión? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.
Join Perk as a key member of our Customer Care team, where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence.

In this role, you’ll collaborate with cross‑functional teams and learn our ever‑evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency.

What You’ll Do

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- Respond to customer queries via email, chat, and phone in a timely and knowledgeable manner
- Troubleshoot and resolve issues while providing accurate information and following up as needed
- Document interactions and escalate complex cases to the appropriate teams
- Ownership of incoming requests from customers,



including the creation of tickets for the internal organization
- Ownership for tracking‑to‑resolution of recorded incidents or bugs
- Answering and handling customer inquiries for our customers in Germany, Switzerland, and the rest of Europe
- Internally, you’re the first point of contact for knowledge on the operational use of our software

What We’re Looking For

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- Background in finance and or accounting is a strong plus
- Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
- Ability to handle a variety of tasks at a high frequency
- Structured and detail oriented approach to work
- Fluency in English and German, additional languages are a plus

What We Offer

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- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical h

📌 Customer Care Specialist (Barcelona)
🏢 Traveltechessentialist
📍 Barcelona