Desplácese hacia abajo para ver todos los requisitos del puesto y las responsabilidades que pueden esperar los candidatos seleccionados.
Alpega is the trusted execution platform shippers and carriers across Europe rely on to plan, procure, and execute road freight – every day, at the speed the industry demands. We are 450+ people across European offices, working in product, engineering, commercial, and the teams that keep partners connected. In 2026, Alpega was named a Challenger in the Gartner Magic Quadrant for Transportation Management Systems. Our work also features in BCG's State of AI in European Logistics – alongside the companies setting the pace for the industry.
Debt Mediation Specialist
We are looking for a Debt Mediation Specialist who is Polish and Spanish speaking. This role will be part of the Customer Service Organization (Carriers) team and will be based in St. Cugat del Valles, Barcelona, Spain.
What can you expect?
-
- Handling payment mediations among customers,
solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies.
- Monitoring open mediation cases through weekly and monthly reports.
- Monitoring default customers.
- Communicating & following up effectively with the mediation supervisor and the customer service department regarding default customers.
- Monitoring the notified payment guarantees through weekly and monthly reports.
- Meeting defined department goals and activity metrics.
- Performing other assigned tasks and duties necessary to support the Mediation Department.
We do have a match if you bring the following
-
- Previous experience working in customer support or incident management.
- Fluent Polish (C2), spoken and written, is required.
- Fluent (C1) level of Spanish and English.
- Resourceful and highly motivated, with a focus on client satisfaction.
- Team player and able to build good relationships across functions and collaborate to achieve shared goals.
- H