Eurovision Services is currently seeking to hire a Booking Office Manager to join our Global Operations Team in Madrid (Spain).

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ABOUT THE ES GLOBAL OPERATIONS TEAM
The ES Global Operations Team is the central point of contact for all customers receiving operational services from Eurovision Services. The team coordinates and manages the requirements and delivery of operational services for all events, including transmissions and media services between customers (e.g. media organisations, sport federations and event organisers). The ES Global Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, implementing reliable solutions to provide outstanding value and services for our customers while optimising costs to improve our bottom line.

MAIN RESPONSIBILITIES OF THIS POSITION
The Booking Office Manager plays a key role in the event delivery management of our clients,



acting as the principal point of contact for all customers and partners booking services from ES. This position is responsible for coordinating the successful delivery of the agreed transmission services, ensuring high-quality standards are met, and responding swiftly to any incidents. The role is essential in guaranteeing outstanding value and customer service throughout the entire delivery process.

As Booking Office Manager you will:

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- Be the first point of contact for clients and partners.
- Ensure continuity of services and coordination of all standard broadcast solutions for sports, news and other types of events.
- Make sure the service delivery is oriented to provide an outstanding customer experience and journey.
- React and respond to incidents, handling the client’s communication in a coordinated manner.
- Coordinate with the client during outages and planned changes in the transmiss

📌 Booking Office Manager (Madrid)
🏢 Eurovision Services
📍 Madrid