Are you ready to unlock your potential?

La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
At Straumann Group we're on an exciting journey of growth, innovation, and impact—driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose, we bring our best selves to work every day, embracing a high-performance, player-learner culture that inspires collaboration, curiosity, and ambition. Here, you'll have the opportunity to take charge of your own career, harnessing your skills, passion, and enthusiasm for learning to continually grow and progress. Together, we're not just shaping brighter smiles—we're unlocking the potential of people everywhere, including our own.

About The Role
As a Complaint Handling Specialist, you'll play an important role in ensuring customer complaints are processed accurately, efficiently, and in compliance with quality and regulatory requirements.



Acting as a central point of contact for complaint intake and coordination, you'll help ensure information is complete, routed correctly, and available to support timely investigations.

Working closely with integral colleagues across Quality, Regulatory, Technical Support, Customer Service, manufacturers, and investigation sites, you'll contribute to maintaining high-quality processes that support patient safety, customer satisfaction, and continuous improvement. If you enjoy working in a structured environment where accuracy, collaboration, and attention to detail make a meaningful impact, we'd love to hear from you.

Your Role
In This Position, You Will

-
- Review incoming customer complaints to ensure they are complete and accurately documented.
- Coordinate the distribution of complaints to the appropriate manufacturer or investigation site.
- Process complaints within established timelines while meeting internal quality and compliance requi

📌 Complaint Handling Specialist (Mendaro)
🏢 Straumann Group
📍 Mendaro