Risk & Audit Specialist – Customer Service & OperationsWe are looking for a Risk & Audit Specialist to join the Customer Service & Operations team of a leading multinational company. This role is responsible for ensuring a robust internal control environment, effective risk management, and regulatory compliance while driving continuous improvement, process standardization, and automation initiatives.

Lea el resumen de esta ocasión para comprender qué habilidades, incluidas las habilidades interpersonales relevantes y el dominio de paquetes de software, se requieren.
This is a highly cross-functional position, working closely with multiple business areas to strengthen the control framework, ensure audit readiness, and leverage digital tools and data analytics to improve operational efficiency.
Key Responsibilities:Risk & Audit Management
- Support the execution of the Risk & Audit framework across Customer Service & Operations.
- Identify, assess, and monitor operational, regulatory, and compliance risks.
- Ensure alignment with internal policies, corporate standards,



and regulatory requirements.
- Manage and track issues and remediation plans using GRC tools such as OpenPages or similar platforms.
- Define, review, and monitor the effectiveness of internal controls.

Internal Controls & Quality Assurance
- Design and implement the Quality Assurance framework across operations.
- Develop testing methodologies, control scripts, checklists, and evidence requirements.
- Perform control testing and identify control gaps and improvement opportunities.
- Standardize control processes across different business areas and geographies.
- Embed controls into operational processes to strengthen governance.

Audit & Compliance
- Support internal and external audits, as well as regulatory reviews.
- Prepare audit-ready documentation and supporting evidence.
- Track audit findings and remediation plans, ensuring timely implementation.
- Monitor overdue actions and elevate risk

📌 Business Process (Madrid)
🏢 Talenthackers
📍 Madrid