Join to apply for the Client Engagement Specialist role at Dow Jones
1 day ago Be among the first 25 applicants
Join to apply for the Client Engagement Specialist role at Dow Jones
Get AI-powered advice on this job and more exclusive features.
Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.

Si está considerando enviar una solicitud, asegúrese de pulsar el botón de solicitar de abajo después de leer la descripción completa.

You will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.

Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts.



You will report to the EMEA Retention Director.

You Will

Retention
- Own the retention strategy for assigned Strategic accounts in France by building and executing a renewal plan
- Provide a clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
- Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports
- Oversee the renewal lifecycle; from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
- Support new sales into existing accounts to ensure maximum customer ROI with DJ

Customer Knowledge
- Know your customer including the development of good account understanding, busin

📌 Client Engagement Specialist (Barcelona)
🏢 Dow Jones
📍 Barcelona