TITLECustomer Service Retail- Dockers - Orbico SportStyleKEY FACTSLocation: Matarò (Spain) | Team: Customer Service | Contract: Full time | Languages: English and Spanish required

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ABOUT ORBICO SPORTSTYLEOrbico SportStyle is a European platform uniting a portfolio of owned and licensed sport & lifestyle brands, including Champion Europe, Game7Athletics and Dockers Europe, within one integrated ecosystem of brand building, retail and distribution. Based in Italy and active across Europe, we shape the next chapter of our brands with curiosity, authenticity and teamwork.
ABOUT THE ROLEWe are seeking a highly motivated, flexible, and results-driven Retail Customer Service professional for Dockers. You will be responsible for the daily operational management of Retail accounts in the Spanish market. Given the lean structure of our Spanish team,



we are looking for a true "team player" who is ready to adapt to different tasks based on daily priorities and departmental needs.
YOUR IMPACT
- Retail Management: Managing daily customer service activities for Retail accounts, ensuring efficiency from order placement through to delivery.
- Operational Flexibility: Handling varied tasks depending on the moment and departmental urgencies, showing a proactive spirit in facilitating the work of the whole team.
- Order Flow: Entering and monitoring retail orders, managing replenishment/stock orders, and ensuring seamless communication with points of sale.
- Issue Resolution: Monitoring goods arrivals and resolving shipment-related issues (returns, discrepancies, delays) specific to the retail channel.
- Inventory Management: Inventory process in ERP system, of both ECI stores and Retail
- Stakeholder Coordination: Maintaining daily communication with the sales force and retail partners to ensure excellence in

📌 customer service- Dockers (Mataró)
🏢 Dockers
📍 Mataró