Job Description

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We are Accor, a leading worldwide hospitality and lifestyle company. As part of our Global Reservation Centre in Barcelona, we are seeking a Luxury Reservation Consultant to handle inbound booking calls, provide knowledgeable recommendations, reserve rooms and suites, and maximize revenue for our luxury brand hotels worldwide. The role requires excellent sales skills, guest engagement, and an understanding of our brand portfolio.

Responsibilities

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- Respond to guest requests in an unscripted environment, using creativity and heart to guide conversations.
- Have authentic conversations while booking global travel experiences to luxury destinations.
- Share your knowledge and passion for hospitality, providing thoughtful recommendation for rooms and packages.

Benefits

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- Comprehensive training program: a structured month‑long plan to learn our culture, values, business and quality standards.
- Health insurance:



private coverage and wellness activities.
- Paid holiday: 24 working days per year.
- Daily meal allowance.
- Exclusive discounts at our iconic properties worldwide.
- Incentive plan: rewards based on achieving goals.
- Access to ongoing training and professional development opportunities.
- Collaborative and inclusive work environment.
- Work‑life balance and support for personal growth.

Qualifications

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- Background in sales, customer service, hospitality or tourism; luxury travel experience is a plus.
- Native or proficiency in French and fluent in English (C1‑C2).
- Tech savvy; comfortable with computers and new software.
- Genuine passion for travel and hospitality.
- Active listening skills; ability to understand and respond to guests’ needs.
- Solid understanding of customer service principles and best practices.
- Strong sense of responsibility and accountability.
- Eager to learn and de

📌 Luxury Reservation Consultant (Barcelona)
🏢 Accor
📍 Barcelona