The Role
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? We're looking for a Customer Experience Agent to join our team and ensure that every customer interaction is handled with care, efficiency, and professionalism.
In this role, you’ll be the first point of contact for our customers, helping to resolve their inquiries, manage ticket-related issues, and ensure a seamless experience. If you're a proactive problem-solver with strong communication skills, we’d love to hear from you
What You’ll Be Doing:
Customer Support & Issue Resolution
Handle customer inquiries and resolve service-related issues efficiently.
Identify the cause of problems, provide clear solutions, and follow up to ensure resolution.
Ticket Management
Coordinate with our ticket providers to resolve any issues.
Deliver tickets manually when necessary to ensure a smooth customer experience.
Customer Happiness & Brand Reputation
Engage with customers via email and chat, ensuring a positive and supportive experience.




Assist in managing our online reputation, responding to feedback professionally and proactively.
What You Need to Succeed:
Education:
A higher education degree is required.
Experience & Skills:
Minimum 2 years of experience in a customer service role.
Familiarity with online tools such as Zendesk is a plus.
Proficiency in Google Suite (Gmail, Google Docs, Sheets, etc.).
Language & Communication:
High level of English & Spanish, with strong grammar skills.
Excellent interpersonal and communication skills, with a customer-focused approach.
Ability to demonstrate empathy and handle customer concerns professionally.
Problem-Solving & Attention to Detail:
Strong problem-solving skills, with the ability to troubleshoot and resolve customer issues effectively.
High attention to detail, ensuring accuracy in communication and ticket processing.
Working Conditions:
? Schedule:
37.5 hours per week
5 days a week, including Satur

📌 Customer Experience Agent (Madrid)
🏢 Hellotickets
📍 Madrid