Summary

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Spa Receptionist (Part-Time - 20 Hours)

At Oasis Spa at Grand Hyatt Barcelona, a sanctuary of wellbeing within one of the city's most iconic luxury hotels, we are looking for a warm, attentive, and service-oriented Spa Receptionist to join our Wellness team.

This role is responsible for welcoming guests, managing spa reservations, supporting daily reception operations, and ensuring a seamless and personalized guest experience. Working closely with Spa Therapists, Wellness professionals, and other hotel departments, you will help deliver exceptional service while upholding the luxury standards of Grand Hyatt Barcelona.

Key Responsibilities
- Welcome guests warmly and professionally, creating a relaxing and welcoming spa environment.
- Manage spa reservations, schedules, and guest inquiries efficiently and accurately.
- Provide information about spa treatments, wellness services, memberships, and retail products.




- Process payments and maintain accurate cash handling and billing procedures.
- Manage guest requests and concerns, ensuring timely resolution and guest satisfaction.
- Coordinate daily operations with Spa Therapists to ensure a smooth service flow.
- Maintain guest records and ensure administrative documentation is completed correctly.
- Ensure the reception area and spa facilities are organized, clean, and well-presented.
- Support the promotion of spa services, treatments, and special offers.
- Ensure compliance with Hyatt brand standards, company policies, and health and safety procedures.

Qualifications

Skills & Qualifications
- Previous experience in a customer service, reception, spa, wellness, or hospitality-related role is preferred.
- Excellent communication and guest service skills.
- Strong organizational skills with attention to detail.
- Ability to manage multiple priorities in a fast-pace

📌 Spa Receptionist (Barcelona)
🏢 Grand Hyatt Barcelona
📍 Barcelona