Description
Are you passionate about helping others and creating memorable experiences? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you
Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will be the friendly and knowledgeable first point of contact for customers across Europe.
No espere a enviar su solicitud después de leer esta descripción; se espera un gran volumen de candidaturas para esta posibilidad.
If you excel in delivering outstanding service, possess exceptional communication skills, and are eager to be part of a diverse and supportive team, this could be the perfect next step in your career
Key languages
- Bilingual proficiency of Dutch
- Full professional level of English
Main responsibilities
- Be the First Point of Contact: Engage with customers via phone (80%), email, and chat, providing prompt and effective support
- Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the Dutch market
- Manage Customer Interactions: Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system
- Stay Informed: Keep up-to-date with our company’s products to provide accurate and helpful information
Core skills/experience
- Outstanding verbal and written skills that allow you to connect with customers clearly and effectively
- A warm, empathetic approach with a genuine passion for helping others
- A strong orientation towards customer satisfaction, with the ability to prioritize tasks effectively
- A good listener who excels in teamwork and enjoys working collaboratively
What's on offer
- Competitive Salary
- Hybrid working model
- Ability to work remotely from Europe (1 m
📌 E-Commerce Customer Service Agent with Dutch (Barcelona)
🏢 Jobrapido
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.