Overview

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The purpose of this classification is to locate, notify, and secure payments from customers with delinquent accounts.

Responsibilities

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- Send text messages, mail form letters, and/or late charge notices to customers to encourage payment of delinquent accounts.
- Confere with customers by text or telephone to determine reason for overdue payment; review terms of sales, service, or credit contract with the customer to gain payment.
- Document all correspondence and attempted correspondence with customers concerning accounts.
- Receive payments and post amounts paid to the customer’s account.
- Maintain and balance assigned cash drawer, ensuring the drawer is locked and the key removed when unattended. The key remains in possession of the employee assigned to that drawer by the Store Manager.
- Travel to customers’ homes as required to collect late payments; assist with repossessions of merchandise, if necessary, upon Store Manager approval.




- Prepare paperwork prior to legal action against severely late‑paying customers.
- Initiate credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
- Log details of work activities daily, weekly, and monthly.
- Receive various documentation and reports; review, process, respond, distribute, forward, file, maintain, and/or take other action as appropriate.
- Operate a personal computer, printer, calculator, copy machine, telephone, or other equipment as necessary to complete essential functions, including the use of word processing, spreadsheet, database, or other system software.
- Log customer service requests into PQA and schedule merchandise repairs for customers.
- Assist customers on the sales floor as assigned by management, including greeting customers, demonstrating products, completing sales write‑ups, and updating CRM.
- Maintain an a

📌 Credit Representative (Fuentes de Andalucía)
🏢 Farmers Home Furniture
📍 Fuentes de Andalucía