Fourvenues

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Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business.

The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience.
What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table.
The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests.

Your mission




- Manage and resolve B2C user issues in an agile, professional, and empathetic manner.
- Handle queries related to tickets, bookings, access, payments, refunds, and other platform services.
- Accurately record and document each issue to ensure traceability and continuity between shifts.
- Escalate complex issues to the relevant teams: B2B Support, Product, Engineering, Operations, or Finance.
- Write clear and effective responses, adapted to each user and situation.
- Respond to reviews on Google Reviews and Trustpilot, helping improve the customer experience and protect the brand’s reputation.
- Identify recurring issue patterns and suggest improvements to processes, product, or communication.
- Use internal tools such as Slack, Google Workspace, HubSpot, Aircall, Notion, or ticketing platforms, while ensuring departmental SLAs are met.

Your profile
- 2–3 years of experience in Customer Servi

📌 Customer Service (Valencia)
🏢 Fourvenues
📍 Valencia