Location: Spain / Madrid / Hybrid / RemoteLanguage: Spanish MandatoryTeam: Client ServicesMaisa is a platform for AI‑driven process automation that helps enterprises automate complex decision‑heavy processes across multiple departments with enterprise scale and auditability.About The RoleOur Technical Account Managers play a crucial client‑facing role to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform. They manage the full lifecycle of customer deployments, from discovery through implementation to broad organisational adoption.What You’ll DoImplementation & DeliveryLead enterprise‑wide platform rollouts across multiple customer departments, managing parallel implementation streams, comprehensive project plans, milestones, and resource requirementsCoordinate customer onboarding activities including technical set‑up, process discovery and mapping, user training, and knowledge transferProgram Management & GovernanceEstablish and track KPIs and success metrics for each deployment phase,



providing regular status updates to internal and customer executive stakeholdersIdentify and mitigate implementation risks through proactive programme managementEnablement & AdoptionDevelop scalable training programs and materials to drive customer self‑sufficiency and adoption through change‑management best practicesBuild and maintain a use‑case repository to track implementation progress, measure success, and identify expansion opportunitiesStakeholder ManagementServe as primary point of contact for technical and operational issues during implementationFacilitate cross‑functional collaboration between customer teams and Maisa AI resources, driving stakeholder engagementKey RequirementsStrong demonstrable experience managing enterprise technology implementations, with proven experience leading customer onboarding, training programmes, and change‑management initiatives at scaleStrong programme management capabilities includin

📌 Technical Account Manager (Madrid)
🏢 Tamarind Intelligence
📍 Madrid