DLM Control & Operations Support Specialist – Last Mile
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We are looking for a DLM Control & Operations Support Specialist to join our Last Mile team, providing support in the control, monitoring, and optimization of home delivery operations. This role plays a key part in analyzing operational data, monitoring performance indicators, driving continuous process improvement, and developing tools that enhance operational efficiency and service quality. You will work closely with operational teams across Iberia to support business performance and operational excellence.
What You’ll Do On a Typical Day
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- Manage and maintain the Last Mile capacity map, service catalogue, and system parameter settings.
- Prepare and monitor key operational quality KPIs, including First Delivery Date, Service Level, and Transit Times.
- Maintain the Net Promoter Score (NPS)
database and monitor customer satisfaction trends through regular reporting and analysis.
- Develop and analyze Last Mile Pick‑up & Delivery (P&D;) performance indicators.
- Design, develop, and monitor new operational KPIs based on business needs.
- Review and monitor the correct application of accessorial services.
- Support Customer Service and Operations in the follow‑up of customer incidents and operational coordination.
- Participate in continuous improvement initiatives together with operational sites across Iberia.
- Collaborate on corporate projects focused on Last Mile transformation and process optimization.
- Support the development of new business opportunities within the Last Mile business.
- Contribute to the development and maintenance of operational tools, automations, and technology solutions (Sharp and other applications).
What You Need to Succeed at XPO
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- University degree or vocational qualification in Logistics, Transportation, En
📌 DLM Control (Santander)
🏢 Xpo Logistics
📍 Santander
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