Job Description
We are seeking a Director of Operations to join the team at SLS Barcelona. The Director of Operations is a key member of the Executive Committee, acting as the General Manager's closest operational partner and ensuring the seamless day to day delivery of an exceptional guest experience. Reporting directly to the General Manager, this leader works in close coordination with the leaders of Rooms Division, Food & Beverage, and Spa & Wellness to ensure consistency, alignment, and excellence in daily execution.
This is a hands‑on leadership role, deeply embedded in daily operations. You lead from the floor, alongside department heads. The rhythm of a five star hotel means this role calls for full flexibility of schedule, including evenings and weekends.

Partner closely with the leaders of Rooms Division, Food & Beverage, and Spa & Wellness, acting as their day to day operational reference point to ensure consistency, efficiency, and service excellence across all touchpoints.
Collaborate with Executive Committee members to ensure financial targets, KPIs,



and service standards are achieved.
Act as the main point of escalation for operational issues across all departments, at all hours, and step in personally, alongside department heads, to help resolve them.
Be present on the floor during peak periods, including evenings and weekends, anticipating issues before they affect the guest experience. This is a full operations role, and flexibility of schedule is a core requirement.
Translate strategic objectives set by the General Manager and Executive Committee into clear operational plans aligned with brand standards, financial goals, and guest experience expectations.
Support the development and implementation of operational strategies for Rooms, F&B;, and Spa & Wellness, driving consistency, efficiency, and service excellence.
Oversee daily operations, ensuring compliance with brand standards, safety regulations, and operational best practices.
Ensure a consi

📌 Director of Operations (Barcelona)
🏢 SLS Barcelona
📍 Barcelona