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At Factorial we're looking for a senior Account Manager for the ROW (Rest of the World) Market to help us boost the company to the next level. This role is all about being there for our customer whilst leveraging upselling and renegotiation opportunities. We work with international clients, coming from various markets (UKI, US, South Africa, Eastern Europe, Poland, Middle East)
It’s the perfect blend of hitting upsell targets and making sure our XL clients remain satisfied.We’re looking for seniority, drive and ambition.
Up for the challenge?
What you'll do
- Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized upsell plan.
- Provide after-sales support, cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.
- Build, engage and develop top quality relationship with our enterprise customers,
through regular communication, constant and proactive improvement action plans.
- Manage your own customer's portfolio, keep its information updated on a daily basis and build tracking reports of the status of the accounts.
- Ensure prompt and accurate answers to all clients’ queries offering personalized feedback.
- Promote and explain new products/services and functionalities to existing customers.
- You will work hand in hand with different teams - especially with the sales, product, and customer support teams - you will be their main contact person, so the feedback you can provide them will be super valuable.
What are we looking for?
- English language professional proficiency. Other languages are a plus, we are international
- Previous experience working with sales targets. Other experiences in Customer Success and Satisfaction are highly valued
- You like making things easier for customers