Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries.

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Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions - including acquisition, retention, customer service, technical support, and collection - all based on a sustainable business model.
These services are built on a portfolio of world‑class expertise covering customer experience and process management, digital solutions and cutting‑edge technologies. Headquartered in Madrid, Konecta delivers integral revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e‑commerce.




Mission of the RoleWe are seeking an experienced Floor Manager with a native/bilingual level in English and French to join our team in Konecta Barcelona
Responsibilities
- Team Management: Supervise and motivate a large team of 10 supervisors, fostering a positive and productive workplace culture.
- Service Quality: Ensure performance targets are consistently met while maintaining excellent service quality. Provide continuous performance updates to clients.
- Performance Monitoring: Analyze key performance indicators (KPIs) and monitor team results, applying innovative strategies to drive continuous improvement.
- Training & Development: Support the professional growth of team members through ongoing coaching and development.
- Workflow & Request Management: Ensure optimal distribution of tasks and client requests, guaranteeing seamless daily operations.
- Cross‑Functional Communication: Maintain regular communication with other team leaders and upper management to ensure alignment on objectives, and deli

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