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Join to apply for the Operations Lead role at Bond Brand Loyalty
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We build bonds. Bonds build growth.

As the Operations Lead, you will provide hands-on leadership focused on driving operational excellence and delivering exceptional client service. You will oversee the day-to-day management and execution of client programs while leading a team of Project Managers, Project Leads, Coordinators, and Event Managers. Your responsibilities will include developing and coaching the team, fostering cross-functional collaboration, and ensuring the successful delivery of client projects. Additionally, you will support business growth by identifying opportunities within existing accounts and contributing to proposals and solution development alongside account leadership.

As the Operations Lead, you will:




- Oversee the day-to-day activity and client service of an assigned client/account team (Project Managers, Project Leads, Coordinators, Events Managers, and other supporting roles)
- Manage Project Managers, Project Leads, Coordinators, Events Managers, and/or other members of the client team as assigned
- Ensure profitability of assigned accounts and related projects and ensures execution of projects is consistent with account strategy
- Identify, develop and/or implement operational protocols and delivery systems as needed to meet client requirements
- Apply project management principles and processes, Bond’s project fundamentals to all areas of client deliverables
- Guide the project team to execute deliverables with adherence to Bond’s project fundamentals
- Ensure effective integration of services across all departments/teams on behalf of clients as required
- Ensure client satisfaction with all project/program activity directly and

📌 Operations Lead (Madrid)
🏢 Bond Brand Loyalty
📍 Madrid