Role Overview

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The Service engineer core task is to support the L1 Service level with technical knowledge, report bugs and direct contact with key account partners.

Responsibilities

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- Monitoring service team ticket, L1 support and advise
- Share best practices and coach the team
- Constant improvement and maintaining of the internal system
- Identify locks that require follow-up or investigation
- Develop interdepartmental communication ways
- Ensure the documentation and communication of the processes, policies, and procedures for obtaining the correct, timely and cost-effective IT support
- Direct the vision for continuous improvement of services with an emphasis on proactive planning, promoting a consumer-focused support culture, and improving the accountability of delivering effective and efficient services
- Product and process training, support with L1 onboarding
- Support key account partners on a daily basis

Requirements

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- Embedded systems knowledge.



Able to connect remotely to them and get the system locks
- Analytic vision
- Ticketing and reporting systems knowledge, Salesforce, Jira,…
- Incident Management
- Excellent interpersonal skills
- Good practice management for quality of service delivery
- Availability to travel based on business needs
- Experience dealing with clients
- Fluent Dutch (native level) and good command of English (working proficiency).
- Is a plus additional languages

Desired

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- IT knowledge. Remote operations, Wifi, Bluetooth…
- ITIL certification will be assessed positively

Benefits

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- Versátil working hours
- Hybrid work schedule and half Fridays
- First-class private health, dental, and life insurance after your first month at Wallbox
- Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
- Variety of breakfast and lunch dishes, every day, at a discounted pr

📌 Technical Support (Barcelona)
🏢 Wallbox Chargers
📍 Barcelona