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Customer Support Analyst - Web Solutions
Maintain and Improve Amadeus’ state-of-the-art customer support Join us at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we want you to help us lead the way in the years to come
Amadeus Hospitality’s award-winning Customer Support team offers first line support to its global customer base in the hospitality industry.
The Web Customer Support Analyst is responsible for providing on-time and on-quality support services to our web clients, typical requests include troubleshooting, bug fixing, website enhancements, ecommerce tracking and Google analytics questions.
Click here to learn about Web Solutions, the product you will be supporting
In This Role You’ll/ Your Main Responsibilities
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- Maintain the high level of verbal and written customer support required by our general customers.
- Provide efficient and prompt customer service, technical support and follow-up on customer requests.
- Develop continuous improvement initiatives to enhance our state-of-the-art customer service by identifying problems and opportunities in our processes.
- Lead cross-department collaboration initiatives such as secondary investigations from other departments and escalations.
- Upgrade, update, and enhance current sites for responsive design and optimization.
- Migration of ecommerce and media tracking tags into the GTM container. Follow testing and QA processes to help ensure client satisfaction.
- Implement and customize web analytics and website optimization code based on business needs, specifically Google Analytics, Google Tag Manager, and tracking codes from online media vendors, such as, Sojern, Facebook, and others using JavaScript, HTML.
About The Ideal Candidate
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📌 Customer Support Analyst (Barcelona)
🏢 Amadeus
📍 Barcelona
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