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As a Technical Account Manager (TAM) on the Spend side of Perk, you will serve as the strategic technical backbone for our high‑value enterprise customers.
What You’ll Do
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- Establish and maintain strong, long‑lasting relationships with assigned customers, acting as their primary point of contact for all technical needs.
- Develop and maintain an in‑depth understanding of the Perk platform, including architecture, configuration options, integrations and product roadmap.
- Guide customers through program setup, configuration and optimisation, helping them adapt the platform with precision and speed to meet their business objectives.
- When significant program changes are required, scope the work accurately and coordinate with Professional Services or implementation partners, retaining technical oversight throughout.
- Act as an escalation point for complex technical problems,
ensuring that customers’ concerns are addressed promptly and effectively.
- Provide Account Managers with the technical context needed for renewal and expansion conversations (e.g., adoption data, open technical risks, configuration complexity).
- Systematically feed customer product feedback back to Product and Engineering, turning field experience into product input.
- Stay updated on industry trends and best practices to offer proactive recommendations to customers.
What We’re Looking For
Must‑Haves
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- 3–5+ years in a technical account management, solutions engineering, or implementation role at a B2B SaaS company.
- Proven track record of successfully managing customer relationships and delivering technical solutions.
- Strong technical aptitude with the ability to quickly grasp complex technical concepts.
- Commercial awareness: you understand how technical health connects to retention and renewal outcomes.
- Problem‑solving skills
📌 Technical Account Manager (Barcelona)
🏢 Traveltechessentialist
📍 Barcelona
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.