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Service > Integral Service Operations > Plant, Cyber & Digital Operations
The Plant, Cyber & Digital Operations department is responsible for designing, securing, and continuously improving plant operations that support reliable and compliant OT services across regions. It defines the governance for service delivery, ensuring services are secure by design, aligned with industry standards (e.g., IEC 62443, ITIL), and operationally ready. Through close collaboration with engineering, digital, commercial, and plant stakeholders, OT Operations enables resilient operations, manages risk and change, leverages data‑driven performance insights, and supports automation and continuous improvement.
Responsibilities
- Service Performance Measurement: Define, monitor, and maintain KPIs and service metrics for OT service delivery across centralized functions and regional delivery teams
- Reporting & Insights:
Develop dashboards, scorecards, and recurring performance reports for operational reviews and governance forums, providing clear visibility into service health, trends, and risks
- Data Quality & Standards: Ensure accuracy, completeness, and consistency of performance data by defining data standards, validations, and quality controls across OTSM, monitoring, and reporting tools
- Trend & Root‑Cause Analysis: Analyze performance patterns, recurring issues, bottlenecks, and degradation risks to identify improvement opportunities and support forward‑looking decision‑making
- Tooling & Automation Support: Support configuration and integration of OTSM platforms, monitoring tools, and data pipelines; enable automation of data collection and reporting to reduce manual effort and improve reliability
- Decision Support & Continuous Improvement: Provide actionable insights to Service Delivery, OTSM, a
📌 Performance & Metrics Analyst (Madrid)
🏢 Vestas
📍 Madrid