Are you an experienced operations professional with a passion for driving efficiency and leading external partners? Do you enjoy working in a dynamic, international environment where you can influence processes and make a real impact? Then this could be the right opportunity for you.

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About The Role
We are looking for a C&S; (Credit and Surety) Outsourcing Expert to join our C&S; Operations team in Madrid, reporting to the Global Head of C&S; Operations.

In this role, you will oversee the outsourced Credit Control (Technical Accounting) activities within the Credit line of business. You will ensure that our external service provider delivers high-quality services in line with agreed SLAs, controls, and business expectations.

You will work closely with internal stakeholders, act as a key point of contact for all credit control related matters, and play an important role in strengthening processes, enhancing service delivery,



and supporting continuous improvement initiatives within a globally connected organization.

The role includes close collaboration with our external service provider, particularly with the operational team based in Bucharest.

Key Responsibilities

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- Lead and oversee the outsourced Technical Accounting team, ensuring delivery against agreed targets, service levels, and quality standards
- Build and maintain effective relationships with key internal stakeholders and act as a central point of contact for credit control topics
- Drive process improvements and operational efficiencies across credit control activities, in collaboration with integral teams and Operational Excellence
- Ensure appropriate team structure, resource allocation, and performance monitoring through relevant KPIs, dashboards, and reporting
- Provide analytical insights and support governance and regulatory reporting, identifying risks and improvem

📌 C&S Outsourcing Expert (Madrid)
🏢 Swiss Re
📍 Madrid