At Vueling, we connect people, places and opportunities

Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.

Mission
Drive the day-to-day performance of Vueling’s Loyalty ecosystem by ensuring smooth customer experiences, reliable systems, accurate data and successful Loyalty initiatives across digital channels and partners.

Tasks & responsibilities

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- Monitor Loyalty systems, integrations and customer journeys across web, app and partner platforms.
- Manage and resolve Loyalty-related incidents,



including account access and Avios issues.
- Coordinate with IT, Digital and IAG Loyalty teams to implement and validate new functionalities.
- Ensure Loyalty data quality, reporting accuracy and process consistency.
- Support Customer Care teams with guidance and issue resolution.
- Coordinate Loyalty campaigns, promotions and customer communications.
- Analyze performance metrics and identify opportunities for improvement.

Academic background

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- Bachelor’s degree in Business, Engineering, Information Systems, Data Analytics, Project Management or a related field.
- Knowledge of databases, digital products or system integrations is a plus

Experience

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- 3+ years of experience in project coordination, operations or cross‑functional roles.
- Experience managing system developments, integrations or digital projects.
- Background in incident management and stakeholder coordination.
- Exposure to Loyalt

📌 Loyalty Specialist (Viladecans)
🏢 Vueling Airlines
📍 Viladecans