At El Fuerte Marbella 5*, part of Fuerte Group Hotels, historic charm meets luxury. Originally opened in 1957 as our flagship property, this landmark resort re-emerged in 2023. Specifically, it reopened as a fully transformed 5-star destination. The resort sits on Marbella’s scenic promenade, just five minutes from Plaza de los Naranjos. Furthermore, El Fuerte Marbella features 266 luxury rooms, casual luxury design, and sweeping views. Therefore, we are seeking a guest-focused Guest Experience Agent in Marbella, Spain.

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In this interactive role, you will elevate guest satisfaction and support event organization. Specifically, you will deliver personalized care to VIP guests, handle “Selected” service check-ins, create memorable “Wow Effects,” and overseeb banquet staging. By doing so, you will ensure an extraordinary stay across every shift.

Job Description: Guest Experience Agent (El Robusto Marbella 5)*
Your Mission:



Unforgettable Hospitality & Personalized Care
Your primary goal involves driving guest delight across our 5-star resort. To achieve this, you will deliver personalized experiences. At the same time, you will keep event staging pristine. Therefore, you will handle VIP check-ins, arrange special amenities, manage guest feedback, and coordinate room service requests. As a result, you will eliminate service bottlenecks and protect our resort’s reputation for luxury hospitality.

Your Key Responsibilities:

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- VIP & Selected Guest Service: Deliver personalized care to VIP guests. Furthermore, execute “Selected” category check-ins, manage pre-stay requests, and organize special “Wow Effect” moments (birthdays, anniversaries, gifts).
- Event & Banquet Coordination: Support event sales for meetings and banquets. In addition, oversee setup, decor, and execution according to the Operational Setting Manual for Banquets.

📌 Guest Experience Agent (Marbella)
🏢 El Fuerte Marbella 5*
📍 Marbella