The Back Office Representative is responsible for efficient day-to-day order management, including receiving customer orders from Customers in Europe, cleansing orders, removing order blocks, processing change requests, liaise with other Supply Chain functions to managing order releases. This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods according market specific requirements. He/She helps to drive customer loyalty and achievement of the company's sales and revenue objectives by delivering exceptional customer service across the designated area.
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This role is the connection between Supply Chain structure with our internal and external customer, so it is key to have a proactivity attitude to create the customer loyalty and contribute to the organization’s success
Key Accountabilities
Administer day-to-day activities of customer order management, specifically:
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- Oversee customer orders,
including order entry, document creation, stock allocation, order release.
- Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
- Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
- Identify actions of improvement towards efficiency in order entry, minimizing manual workload
- Maintain digital platforms to keep fast channels
- Liaise with IT to implement the required system improvements
Display a customer-centric attitude and maintain strong customer relationships, specifically:
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- Understand customer expectations and translate the voice of the customer for internal stakeholders. First step in the supply chain is order entry and has a direct impact in Front Office activity and Warehouse efficiency.
- Identify and implement ways to better meet customer needs and provide superior
📌 Back Office Representative (Barcelona)
🏢 Werfen
📍 Barcelona
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