The Job
Operations Representative – German + English Speaking
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- Process incoming insurance claims (travel, temporary working incapacity), be the first point of contact for clients and policyholders, and manage reporting data to internal and external parties.
- Receive support from people manager, technical experts, and fellow team members.
Daily Tasks
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- Assess and process incoming claims based on policy conditions, acting as the hub between medical advisors, claimants, and their HR departments to ensure complete and correct claim handling.
- Manage working‑incapacity overviews for insured organisations, cultivating professional relationships with clients and third parties.
- Enter claim data accurately and report it to the necessary parties, such as finance, client managers, or clients.
- Answer general questions about policy conditions via email and phone in multiple languages.
Skills & Knowledge Needed
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- Bachelor’s degree or higher in finance, insurance, communication or equivalent experience.
- Strong numeracy and communication skills.
- Fluent in English and German; additional languages are a bonus.
- Experience with non‑medical claims such as life or travel insurance is a bonus.
- Eager to learn and adaptable.
- Customer‑ce
📌 Operations Representative (Madrid)
🏢 The Cigna Group
📍 Madrid
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