Process & Tooling Improvement SpecialistApplyremote type: Hybridlocations: Warsaw: Barcelonatime type: Full timeposted on: Posted Todayjob requisition id: R36464

Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.
Job Title
Process & Tooling Improvement Specialist
Summary of the role:
The Process Improvement Specialist is responsible for driving operational excellence across Customer Operations by analysing end‐to‐end processes, identifying inefficiencies, and defining improvements that enhance productivity and service quality.

The role leads the design and implementation of optimized workflows, leveraging data, automation, and best practices to simplify operations and strengthen consistency.

It works closely with cross‐functional teams to address structural pain points, support change adoption, and ensure processes remain scalable, compliant, and aligned with business objectives.





The specialist also contributes to establishing governance frameworks and fostering a continuous‐improvement mindset across the organization.
In this role you will:
* Collect stakeholder requirements and pain points for process or tooling improvements; document clear business needs and expected outcomes.
* Support pre-value assessment, UAT (User Acceptance Testing) preparation, test execution follow-up, defect triage and readiness checks before deployment.
* Prepare clear communication, training and enablement material for stakeholders impacted by process or tool changes.
* For CX profile allocation: support Amadeus Listens touchpoint activities, survey feedback analysis and action plan follow-up.
* For tooling profile allocation: support domain engagement on ServiceNow, Adobe LMS, AI and innovation use cases.
About adecuado candidate:
* Experience in support operations, service improvement, process coordination, tooling adoption, customer experience or a related environment.
* Experienc

📌 Process & Tooling Improvement Specialist (Barcelona)
🏢 Amadeus Hospitality
📍 Barcelona