At Alstom, we build what millions depend on daily - rail transportation systems that can’t afford to fail. We’re more than 85 000 people worldwide creating the industry’s most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.
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More than a job: a mission
We’re looking for a Customer Service Team Leader to lead customer service operations for Parts, Repairs and Overhaul activities, ensuring an outstanding customer experience while driving team performance and operational excellence.
You’ll work alongside people who show up with ownership, passion, and dedication - because they know what’s at stake: the journey home.
Your role, your impact
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- Lead and develop the Customer Service team, ensuring high performance and customer satisfaction
- Manage end-to-end customer relationships for Parts & Repairs sales, from opportunity identification to payment collection
- Oversee customer inquiries, orders, returns and complaint resolution within your portfolio
- Define pricing tactics in collaboration with Operations Managers and Customer Directors
- Monitor delivery performance through KPI management, root cause analysis and corrective actions
- Drive continuous improvement initiatives in line with the APSYS roadmap
- Coordinate performance reviews with Customer Service, Supply Chain, Procurement and Repair Center teams
- Identify customer needs and business opportunities, providing valuable feedback to Sales and Customer Directors
You’ll work with sharp, committed teams across engineering, operations, supply chain and customer management - solving complex challenges that shape the future of mobility.
What You Bring
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- Degree in Engineering, Industrial Studies, Business Administration or a comparable field
- High level of English
- Experience in people management and te
📌 Customer Service Team Leader (Madrid)
🏢 Alstom
📍 Madrid
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