Position Overview

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Join Autodesk's CSA Scaled Customer Success team, where we create impactful experiences for our customers while supporting increased revenue and overall company growth. As we transform our business model, driving continuous adoption of our industry-leading technology is key to success for both Autodesk and our customers.

We’re looking for a customer-focused professional to support organizations across Architecture, Engineering & Construction (AEC) and Design & Manufacturing (D&M;) industries, helping them unlock the full potential of Autodesk solutions.

You will manage a hybrid portfolio of accounts, including Territory customers as well as Regional (below $150K) and selected Enterprise customers, applying a scaled Customer Success methodology through a combination of digital engagement and prioritized, high-impact interactions based on account value and risk.

You will be part of the EMEA Scaled Customer Success team,



working with a diverse and tiered customer portfolio, supporting customers across the full lifecycle (Onboarding, Adoption, and Value Realization).

Your primary objective is to drive higher product assignment and active usage across your portfolio, improving customer engagement with Autodesk solutions and supporting long-term retention.

You will operate on a defined set of high-risk accounts, leveraging data-driven signals and assigned actions to prioritize your focus and drive measurable improvements in customer health, product usage, and engagement.

In this role, you will contribute to Autodesk’s business performance by improving customer retention through increased engagement and effective adoption of solutions.

Responsibilities

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- Proactively engage with customers through digital-first, scalable engagement models (1:many)
- Manage a hybrid portfolio of Territory, Regional, and selected Enterprise

📌 Customer Success Advisor, France (Barcelona)
🏢 Merantix
📍 Barcelona