Are you a L1.5 Support Engineer in Cadiz seeking a new interesting challenge?

Asegúrese de leer detenidamente la información sobre esta ocasión antes de presentar su candidatura.
If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for
We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
- Day-to-day incident monitoring and resolution (ServiceNow preferred)
- Interact with IT & business users on functional issues
- Triage issues and coordinate with cross-functional teams for timely resolution
- Follow service management processes (e.g., Incident, Change, Capacity, Problem)
- Maintain agreed SLA levels and assure quality of delivery at all times
- Coordinate communications between suppliers, OEM, and other IT/business stakeholders
- Track and report progress to stakeholders
- Adhere to shift rotation plan and provide on-call support for out-of-hours issues
- ServiceNow
- Incident, Problem, Change, Capacity management processes
- SLM and Knowledge Management processes




- Manufacturing shop floor systems
- SLA / service management operating model and shift rotation
- Java, .Net, SQL, Oracle (nice to have)

Years' experience: 4–6 years
Spanish: C2
Work Schedule: 1st Shift 6:30 am till 2:30 pm; 2nd Shift 11:00 am till 7:00 pm; On-call support for out of hours issues; Extended shifts or weekend support to be provided as per customer expectations
Permanent contract - We offer indefinite contracts from the first day.
Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace
Opportunity knocks - Being a part of a growing company, we want to support your path with a car

📌 Support Engineer (Cádiz)
🏢 Tata Consultancy Services
📍 Cádiz