We're looking for a Customer Service Engineer to join our Customer Service Team in Granada, Spain.
Por favor, asegúrese de leer completamente el resumen y los requisitos de esta posibilidad de empleo que se detallan a continuación.
Our Technology
We’re the world leader in Resilient Positioning, Navigation and Timing (R-PNT) solutions that improve the reliability, performance and safety of critical applications,and high-risk operations, even in GPS/GNSS denied environments.
We provide virtually fail-safe GNSS and PNT solutions for military and commercial applications worldwide.
We provide ultra-precise synchronization devices (sub-ns) and frequency distribution for applications that require high degree of reliability and precision by enabling different technological solutions based on the White-Rabbit PTP.
What You’ll Be Doing
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- Work with a friendly and positive team to solve issues with our devices based in mentioned technology
- Working with Operative Systems based on Linux and Windows
- Working on White Rabbit and PTP protocol (packets transmision, fibers, SFP,
telematics, etc)
- Working on international projects with scientific and industrial installations and projects all around the world.
- Designs topologies and setups for customers to replicate their issues in our laboratory with our devices.
- Doing administrative tasks with powerful tools such as SFDC to manage tickets, escalation, etc.
- Communication capabilities to be able to explain the issue to a non technical customer.
- Answer customer's questions by phone and email related to our devices, accurately troubleshoot issues, open support tickets and appropriately escalates and assign tickets to internal resources as necessary.
What You Bring To Safran
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- Finished Degree in Computer Engineering, Electronic Engineering, telecommunications Engineering or related TIC Engineering background including Technical Degrees (FP)
- Knowledge in developing and debugging device drivers, bootloaders, and boar