We are seeking an IT Support Specialist to join our team.

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Responsibilities

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- Full‑Spectrum Support (Tier 1/2/3): Act as the primary technical point of contact, handling everything from basic hardware troubleshooting and access requests to complex system‑wide escalations and root‑cause analysis.
- System Ownership: Act as the primary administrator for our Google Workspace and Atlassian environments.
- Lifecycle Management: Own the "Joiners, Movers, Leavers" (JML) process, ensuring seamless onboarding/offboarding through MDM and automated provisioning.
- Process Optimization: Identify bottlenecks in IT workflows and build automated solutions (e.g., via n8n or custom scripts) to eliminate manual toil.
- Documentation: Maintain clear, concise "how-to" guides for both the team and end‑users within Confluence.

Requirements

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- Google Workspace Mastery: Minimum 2 years of experience managing Google Workspace at an enterprise level.



Proficient with the Admin Console and the GAM tool for bulk operations and command‑line management.
- Device Management (MDM): Experience deploying hardware at scale. Knowledge of Microsoft Intune and Miradore is a plus. Comfortable managing both Windows and macOS fleets.
- OS Expertise: Deep knowledge of both Windows and macOS. Know where the logs live and how to troubleshoot kernel panics or registry issues.
- Atlassian Administration: Minimum 2 years of experience managing Jira and Confluence. Handle user/group permissions, scheme configurations, and workflow automation.
- Automation Mindset: Proven experience automating tasks using no‑code/low‑code tools (n8n, Zapier, or Make) and scripting (PowerShell, Bash, or Python).

At Impress we cultivate a culture of inclusion and diversity. xqbhyrx We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, with

📌 Middle IT Support (Barcelona)
🏢 Impress
📍 Barcelona