LEVEL is a long-haul airline based in Barcelona and part of the IAG group. The company is customer‑centric and places a strong emphasis on values such as commitment, an open attitude, a constant drive for improvement, and making travel easy for their customers. With a focus on providing an exceptional customer experience, LEVEL is committed to delivering top‑notch service and exceeding the expectations of their passengers
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Job Purpose
We are looking for a proactive and detail‑oriented to join the Customer Experience team as an Inflight Experience Analyst. This position offers an exciting opportunity to gain hands‑on experience in managing and improving the passenger experience during flights, including services such as Wi‑Fi, Inflight Entertainment (IFE), catering, and coordination with suppliers and logistics teams.
The analyst will provide support primarily to the Inflight Experience Manager and work closely with other teams such as Operations,
Procurement, Logistics, and external suppliers, contributing to the definition, monitoring, and optimization of processes that ensure a high‑quality and consistent onboard experience for our passengers.
Objetivo del Puesto
Estamos buscando a un/a analista proactivo/a y orientado/a del detalle, para unirse al equipo de Customer Experience como analista de Inflight Experience. Este puesto representa una posibilidad emocionante para adquirir experiencia práctica en la gestión y mejora de la experiencia del pasajero durante el vuelo, incluyendo servicios como Wi‑Fi, entretenimiento a bordo (IFE), catering y coordinación con proveedores y equipos logísticos.
El/la analista dará apoyo principalmente al Manager de Inflight Experience y colaborará estrechamente con otros equipos como Operaciones, Compras, Logística y proveedores externos, contribuyendo a la definición, seguimiento y optimización d