We are a licensed iGaming product focused on the Ukrainian market, currently in a rapid growth and scaling phase, with a clear ambition — to become the #1 choice for players in Ukraine.

Sea uno de los primeros solicitantes, lea la descripción completa del puesto a continuación y luego envíe su candidatura para que sea considerada.
We are looking for an experienced VIP Manager who will take ownership of the VIP player segment and help strengthen long‑term relationships with high‑value players through personalized communication, retention strategies, and premium customer experience.

This role is idóneo for someone who understands the VIP player lifecycle, knows how to build trust with players, and can directly influence retention and revenue growth.

Key Responsibilities

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- Build and maintain strong relationships with VIP players by providing highly personalized service and support
- Communicate with VIP players through multiple channels (calls, chats, email, Telegram, WhatsApp), including outside regular working hours when urgently required




- Retain existing VIP players and reactivate inactive high‑value customers
- Monitor player activity, performance metrics, and financial retention indicators to identify growth opportunities and churn risks
- Coordinate and execute retention campaigns, loyalty activities, and personalized engagement initiatives for the VIP segment
- Manage VIP incentives, rewards, bonuses, and exclusive offers to maximize player satisfaction and lifetime value
- Handle VIP player requests, complaints, and objections with a solution‑oriented approach
- Take full ownership of the assigned VIP player portfolio, ensuring long‑term retention and revenue growth
- Ensure all tasks and communication activities are performed according to established KPIs and business goals
- Prioritize proactive and personalized communication with players to strengthen engagement and loyalty
- Collaborate with CRM, Product, Marketing, and Analytics teams to improve the

📌 VIP Manager (España)
🏢 IGTalents
📍 España