Following the Maison guidelines, the Sales Associate will have to help increase the boutique turnover, to increase the number of clients and to increase the average selling price, promoting the purchase of higher value items and/or complimentary products.

Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante.
Advising, Selling & Clienteling

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- Welcome clients and proceed the sales (presentation, payment…) following the Maison’s selling ceremony
- Actively contribute to boutique turnover
- Recruit clients
- Develop loyalty of existing clients through clienteling actions and follow‑up clients all along their journey with the Maison
- Follow boutique’s & personal action plans to reach sales target
- Know the boutique KPIs
- Participate in commercial & non‑commercial events for the Maison (incl. travel)

Maison Identity & Expertise

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- Know the Maison’s products & History
- Be a referent for High Jewelry, Jewelry, and Watchmaking know‑how beyond the Maison’s creations and develop general knowledge on the competition




- Follow Brand visual identity guidelines (visual merchandising, day‑to‑day maintenance…)

Customer Services

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- Receive clients for repairs drop‑offs and pick‑ups
- Gather client information (product aesthetic & condition, client request, pre‑approved/declined services…)
- Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies)
- Register the products for repair / maintenance
- Perform CS activities allowed in the boutique (shining, engraving…)
- Inform clients on his/her repair (cost estimate, status)
- Foster business opportunities through CS (cross‑selling)

Client Experience & In-Store Journey

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- Prepare the boutique to welcome clients
- Serve omni‑channel clients (boutique appointment, boutique pick‑up…) to ensure seamless journey across the whole Maison network
- Personalize relationship with clients &

📌 Sales Associate (Madrid)
🏢 Van Cleef & Arpels
📍 Madrid