The End User Support Specialist (Band II) delivers structured, high-quality end-user technology support across assigned business units, ensuring a reliable and consistent client experience across endpoint, workplace, and user lifecycle services. The role focuses on controlled execution, stronger case ownership, workplace readiness, and support quality across defined support boundaries.

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The role operates within a defined support model where Service Desk owns front-line support, including intake, triage, and resolution within defined scope; End User Support Specialists own structured execution for escalated and onsite support activities; End User Compute (EUC) owns endpoint platforms and standards; and the Client Support Operations Lead defines and enforces workflows.
This role is responsible for the operational delivery of end-user support, workplace readiness, and user experience. Accountability for endpoint engineering, technical architecture,



and infrastructure change approval remains with the relevant engineering and operational teams.
Role Scope and Primary Accountability
- · Deliver reliable execution of end-user incidents, requests, and support tasks within agreed service boundaries.
- · Own support cases end-to-end, maintaining clear communication, user engagement, and accurate ITSM tracking.
- · Execute joiner, mover, leaver (JML) activities in a controlled, auditable, and standards-aligned manner.
- · Maintain endpoint, meeting room, and workplace technology readiness across supported offices and locations, including providing cross-site support where required.
- · Provide structured high-touch support for executive interactions, business-critical meetings, and events.
- · Escalate non-standard or out-of-scope issues through the correct operational and technical channels.
- · Identify repeat issues, service friction, and workflow gaps to

📌 End User Support Specialist (Málaga)
🏢 Recruitment
📍 Málaga