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The Customer Services Representative will be the frontline contact for Brooks Spanish retailers. You will be responsible for upholding the established standards of customer service excellence set by the Brooks Spanish team while always looking for opportunities to excel. Brooks Customer Services meet the needs of the retailer by building strong relationships and supporting them through order processing, tracking and reviewing performance against KPI’s as well as product explanation. Customer Services also communicate daily with Finance, Sales, Operations and Marketing, being an important line of communication for colleagues on the road.
1) Accurate entry and tracking of customer orders
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- Respond to reps/accounts within 24 hours of initial inquiry and interact with customers in a professional, friendly, helpful manner on all ways of communication.
- Enter Future Orders through different systems and ensure they are shipped timely and accurately.
- Track orders to provide estimated delivery times, and work with Operations team or DC to re‑arrange deliveries as needed.
- Communicate an account’s shipping and packing requirements to the warehouse.
- Place fill in orders as well as provide information on inventory availability to accounts and sales reps.
- Proactively communicate with Sales Reps or Sales Management regarding order amendments and cancellations.
- Issue RA numbers and defective credits as needed within 5 working days.
2) Create and maintain customer database, answer inquiries/troubleshoot
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- Creating new customer accounts.
- Communicate changes for an account to the appropriate party(s); i.e. billing or shipping address as changed, new phone number or email address or create complete new customer accounts if required.
- Provide accounts/consumers with information on our apparel and footwear lines and be ab
📌 Customer Service Representative (Barcelona)
🏢 brooksrunning
📍 Barcelona
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