About Pleo
Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses 'go beyond'.
The word 'Pleo' actually means 'more than you'd expect', and living by that mantra has been the secret to our success over the last 10 years.
Now, we're at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we've got this whole thing figured out. And frankly, that's half the fun What we can say is that we're a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities,



all committed to delivering the future of business spending, together.
About The Role
We're looking for a Financial Crime Quality Assurance Manager to join our Voice of the Customer team at Pleo. In this role, you'll lead our quality assurance function across Customer Due Diligence (CDD), Ongoing Due Diligence (ODD), and Enhanced Due Diligence (EDD), ensuring we maintain strong, consistent controls that protect both Pleo and our customers, and support the delivery of a robust AML/CTF control framework across the customer lifecycle.
This is a leadership role that sits at the intersection of operational control, people management, and AI-driven transformation. You'll be responsible for owning and evolving the QA framework that underpins how we review, assess, and improve financial crime decisions, ensuring alignment with Pleo’s Financial Crime Risk Appetite and regulatory expectations.
At the same tim

📌 Financial Crime Quality Assurance Manager (Madrid)
🏢 Pleo
📍 Madrid