Overview
WELCOME TO SITA. At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the integral air travel industry.
You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
Purpose
The Manager of Application Operations is a highly technical role, responsible for leading the L2 support and activation for a suite of aviation‑critical software products, including AIRCOM Server, Mission Watch, eWAS, and Data Suite.




He/She manages a globally distributed team of Application Analysts across multiple regions, ensuring operational excellence, service quality, and customer satisfaction.
This role ensures service activation quality, operational excellence, team performance, and customer satisfaction through effective planning and coordination, proactive incident management, process governance, and cross‑functional collaboration.
This role requires strong expertise in application operations, service transition, software release deployment coordination, and troubleshooting complex aviation or enterprise‑grade systems.
Key Responsibilities
Team Leadership & Management

Lead a global team of Application Operations Analyst across multiple time zones.
Ensure 24x7 operational readiness for all supported applications, aligning with SLAs and critical customer requirements.
Oversee hiring, onboarding, and training of L2 support staff.
Define roles, responsibilities, and processes within the AppOps

📌 Manager Service Operations (Barcelona)
🏢 Sita
📍 Barcelona