BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.

Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.
Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future‑proof IT solutions for our corporate clients.

Digitize the German midmarket with us as a Key User Service Desk.

Your Tasks

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- Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure‑related services.
- Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool.
- Perform structured first analysis, validate information, and request missing details where required.
- Resolve standard and recurring technical issues independently within the defined scope.
- Route complex incidents and requests to the appropriate 2nd‑ or 3rd‑level resolver teams.
- Monitor ticket progress, update ticket documentation,



and ensure transparent communication throughout the ticket lifecycle.
- Support escalation handling for urgent incidents and priority cases.
- Create, maintain, and improve knowledge articles, solution descriptions, and technical documentation.
- Contribute to process improvements, service quality initiatives, and customer satisfaction activities.

What We Offer

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- Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and benefit from our diversity management.
- Look into the future: Work with the latest technologies and continuous innovations.
- Find the balance: Benefit from our mix of trust‑based working hours and versátil work location (including home office) for a great work‑life integration.
- Feel well taken care of: We provide you a company healthcare program.

📌 Key User Service Desk (Jerez de la Frontera)
🏢 q.beyond ibérica
📍 Jerez de la Frontera